Global engagement guru Charlie Miller explains how people skills with communications at the very core are now recognised as the essential route to leadership success. Failure to communicate effectively both internally and externally is costing businesses an estimated $2 trillion a year in the United States alone! The benefits from effective stakeholder engagement with clear, engaging and compelling communications are written large on the bottom line.
Transcript: Hi, I’m Charlie Miller. And my passion is to help business leaders become better communicators. Why? Well, it directly impacts the bottom line. Too often we find poor leadership communication, damaging teams and businesses. It creates dysfunctional culture with confusion and a lack of trust and respect. This undermines morale and motivation and ultimately impacts productivity and performance. The misalignment, the disengagement, the consequent waste that we see is costing businesses $2 trillion dollars a year in the United States alone.
What makes a leader an effective communicator?
Well, the best leaders are authentic and empathetic and they can inspire and motivate through effective communication. It leads to greater involvement and engagement. We see greater productivity and performance. And of course, ultimately more business success. Employees need to be inspired and to trust their leaders. Employees need to understand what’s required of them, how they’re doing and how, what they do on a daily basis fits into the overall strategy and supports that overall strategy and vision. So people skills are really the building blocks of future leadership with communication at the very core – interpersonal skills, cultural intelligence, emotional intelligence, the ability to communicate what is relevant and helpful in a clear, engaging and compelling way.
How can you help leaders become more effective communicators?
I’ve been working with global companies in the media for more than 40 years. Much of it, advising and supporting CEOs and senior leadership with their communications. At Tantalus, today, we are supporting businesses around the world, developing their leaders with stronger communication and people skills. The essentials for all stakeholder engagement, whether external or internal. Increasingly, successful companies are hiring and promoting their future leaders on the basis of these skills rather than just technical knowledge and expertise. So the question is, are your leaders leading or are they just managing? Perhaps we can help?
Want to know more?
Contact Charlie at charlie@thetantalusgroup.com
Speak to Tantalus about arrange an introductory chat with Tantalus about our well reviewed writing program for your executives, coms or marketing teams.
Charlie Miller | Senior Consultant | Chicago, USA
Charlie Miller brings four decades of global experience as a highly regarded communications professional and award-winning journalist. He is a leader in strategic communications, managing teams and advising senior executives around the world on external relations, brand and reputation management, stakeholder engagement, issues and crisis management.
Charlie led Boeing’s global communications team for more than 12 years in 40 focus markets to help drive business growth by advancing proactive stakeholder engagement and optimizing reputation as a preferred and trusted partner with strong outward focused communications and tight issues and crisis management.
Earlier, Charlie headed media relations at BAE Systems, Europe’s biggest defense company, following a 20-year career in journalism. As a reporter, he covered Geopolitics and Defense with frequent assignments in conflict zones, including the 1991 Gulf War. He received the “UK Scoop of the Year” award for breaking the news of the death of Princess Diana in 1997.
Charlie is British, lives in Chicago, and still plays the occasional game of cricket when he returns to his home village in the UK. He is proud to be President of the 240-year-old cricket club.
The Tantalus Group is a global firm that specializes in management consulting services. We advise leaders on business opportunities and threats, from strategy, marketing, communications, organization and digital, to business transformation, change management, sustainability and mergers and acquisitions. Our management consulting services cut across all sectors and geographies.
We have a team of strategy and management consultants in Asia, Europe and North America and draw on decades of practical experience advising CEOs, CFOs, CCOs and executive committees. We also work closely with teams within companies, to deliver management consulting services to tailored to the unique demands of working in a fast-paced, changing global environment.
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